Terms Of Service Agreement
Last updated: February 20, 2022.
This Terms of Service Agreement (the “Agreement”) is an agreement between you (the “User”) and Creative Castle Studios ("Creative Castle Studios", "we", or "us"). If you have suggestions that can help us improve it or any questions about this Agreement, please email us and let us know. This Agreement explains our obligations to you, and your obligations to us. This Agreement is the entire Agreement between us. By using the Site in any way you are agreeing to comply with these terms, our Privacy Policy and any other legal notices or conditions or guidelines posted on the Site.
1. What We Own
All material and services available on the Site, and all material and services provided by or through Creative Castle Studios, its affiliates, subsidiaries, employees, agents, licensors or other commercial partners including, but not limited to, software, all informational text, software documentation, design of and "look and feel," layout, photographs, graphics, audio, video, messages, interactive and instant messaging, design and functions, files, documents, images, or other materials, whether publicly posted or privately transmitted as well as all derivative works thereof (collectively, the "Materials"), are owned by us or other parties that have licensed their material or provided services to us, and are protected by copyright, trademark, trade secret and other intellectual property laws. All Creative Castle Studios trademarks and service marks, logos, slogans and taglines are the property of Creative Castle Studios. All other trademarks, service marks, logos, slogans and taglines are the property of their respective owners. Except as otherwise specifically provided herein, nothing should be construed as granting any license or right to use any trademarks, service marks, logos, slogans or taglines displayed on Creative Castle Studios without our express written permission, or the express written permission of such third-party that may own the trademark, service mark, logo, slogan or tagline.
2. Rights to Use What We Own
Subject to this Agreement, Creative Castle Studios hereby grants you a limited, revocable, non-transferable and non-exclusive license to use the Materials through a user identification reference provided by Creative Castle Studios (“User ID”) to the extent, and only to the extent, necessary to access and use the Services in accordance with the terms of this Agreement. This license does not permit you, and you agree not to: store, copy, reproduce, republish, modify, upload, post, translate, scrape, rent, lease, loan, sell, distribute, transfer, transmit, display, decompile, reverse engineer, reverse assemble, decipher or otherwise attempt to discover any alteration methods with the Materials or otherwise distribute in any way the Materials other than as specifically permitted in this Agreement. You may not sell, assign, sublicense, grant a security interest in or otherwise attempt to transfer any right in the Materials, create derivative works based on or in any manner commercially exploit the Materials, in whole or in part, other than as expressly permitted in this Agreement. Any use of the Materials for any purpose other than as specifically permitted herein or without our prior consent or the prior written consent of our licensors, as applicable, is expressly prohibited. We reserve all rights not expressly granted in this Agreement.
We will provide you one User ID for each account held by you, thereby permitting you access to the Materials on one computer at a time through the Site. You agree to fully and accurately provide the information requested by us when setting up your accounts and to regularly update such information. Your failure to do so may result in the cancellation of your account and loss of Services. You further agree (a) not to provide User IDs to anyone who is not your employee, and (b) to ensure all individuals permitted to use the User IDs are aware of and have agreed in writing to comply with the terms of this Agreement.
3. Giving Us Access to Other Accounts and Services
Some of our Services may require you to give us access to or require you to provide login information and password information for accounts or services you may have with third party providers. When you provide this information to us or give us access to these third party accounts you agree that you have read all contracts and written agreements governing such access, login information and passwords and that you have all the necessary contractual and legal rights to give us such access, login information and passwords.
4. Comments and Feedback
Any questions, comments, suggestions, ideas, feedback, or other information provided by you to us (“Comments”) are not confidential and you hereby grant us a worldwide, perpetual, irrevocable, royalty-free license to reproduce, display, perform, distribute, publish, modify, edit or otherwise use such Comments as we deem appropriate, for any and all commercial and/or non-commercial purposes, in our sole discretion.
5. Monitoring What You Provide Us
Creative Castle Studios may, but has no obligation to, monitor Content on the Site or websites created using our Services. We may disclose any information necessary or appropriate to satisfy our legal obligations, protect Creative Castle Studios or its customers, or operate the Services properly. Creative Castle Studios, in its sole discretion, may refuse to post, remove, or require you to remove, any Content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement. Creative Castle Studios may, in its discretion, also require you to place all or any portion of the Content behind password protection. If Creative Castle Studios has requested Content be placed or has placed Content behind password protection, you may not publish the password or similar information in any way that limits the effectiveness of the password. If Creative Castle Studios requests that you place any Content behind password protection and you fail to do so promptly, Creative Castle Studios may (a) place such Content behind password protection itself, or (b) immediately terminate this Agreement.
6. Copyright Complaint Policy
If you believe any Materials infringe your copyrighted works, you may provide a notification of claimed copyright infringement to our Designated Agent for copyright complaints. Please see our Copyright Complaint Policy for further information.
7. Rules
You agree to all of the following:
a. You hereby certify that you are at least 18 years of age.
b. You will ensure the email address provided in your account registration is valid at all times and will keep your contact information accurate and up-to-date.
c. You will not use the Services or Materials for any unlawful purposes or to conduct any unlawful activity, including, but not limited to, fraud, embezzlement, money laundering or insider trading.
d. You will not use the Services or Materials if you are located in a country embargoed by the U.S., or are on the U.S. Treasury Department's list of Specially Designated Nationals.
e. You will not use the Services or Materials to impersonate another person.
f. You will not imply or state, directly or indirectly, that you are affiliated with or endorsed by Squarespace without our express written permission.
g. You may not send unsolicited messages (also known as junk mail or SPAM) to promote any website published on the Site.
h. You may not upload, post, email, transmit or otherwise make available or initiate any Content that contains software viruses, worms, Trojan horses or any other computer code, files or programs that interrupt, destroy or limit the functionality of the Services or the Materials or that may impact the ability of any Creative Castle Studios user to access the Services.
i. You may not send messages using the Services which do not correctly identify the sender and you may not alter the attribution of origin in electronic mail messages or postings.
j. You will not share your password, let anyone else access your account, or do anything that might jeopardize the security of your account. You will not attempt to or actually access the Services or Materials by any means other than through the interfaces provided by Creative Castle Studios.
k. You will not attempt to or actually override any security component included in or underlying the Materials or Services.
l. You will not attempt or engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on Creative Castle Studios' infrastructure.
m. You will not publish Content, or links to Content, that is:
i. Pornographic, sexually explicit, or violent.
ii. Illegal (including stolen copyrighted material and material that infringes or has the potential to infringe the intellectual property rights of another).
iii. Reasonably likely to cause harm, or that could be reasonably considered as slanderous or libelous.
iv. Breaches another’s privacy.
o. You will not publish Content that is spam, is machine- or randomly-generated, and/or contains unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing), or mislead recipients as to the source of the material (such as spoofing).
p. You verify that your country of residence is the same as your billing address.
Creative Castle Studios may determine in its sole discretion whether or not an account is in violation of any of these policies. Violation of any of these policies may result in user information tracking with such information being stored to identify the offending user. Offending users may be permanently restricted from holding an account or using the Services. If Creative Castle Studios reasonably determines that your account is being used for illegal or fraudulent activity then your account may be immediately terminated and your financial data erased. We may also report you to law enforcement officials in the appropriate jurisdictions.
8. Fees
a. If you purchase any Services that we offer for a Fee, you agree to Creative Castle Studios, or our third party service providers, storing your payment card information. You expressly agree that we are authorized to charge you (i) a monthly Fee for any applicable Services billed on a monthly basis, (ii) any other Fees for Services you may purchase, and (iii) any applicable taxes in connection with your use of the Services to the payment card you provide and to reimburse us for all collection costs and interest for any overdue amounts. If the payment card you provide expires and you do not provide new payment card information or cancel your account, you authorize us to continue billing you and you agree to remain responsible for any uncollected Fees.
9. Taxes
You take full responsibility for all taxes and fees of any nature associated with Services, including any sales tax related to the purchase or sale of Commercial Products. Except for collecting EU VAT and remitting it to the EU, Creative Castle Studios shall not be liable for any taxes or other fees to be paid in accordance with or related to the Commercial Products. When purchasing or selling Commercial Products, it is your responsibility to determine whether or not sales taxes apply to a transaction and to collect, report and remit the correct amounts to the appropriate authority. Any tools provided as Materials or in connection with the Services indicating estimated taxes due are for illustration purposes only. You take full responsibility for all taxes and fees of any nature associated with Services, including any sales tax related to the purchase or sale of Commercial Products. Creative Castle Studios is required to collect Value Added Tax of the European Union (“EU VAT”) from non-taxable EU customers, therefore, EU VAT shall be charged to these customers on top of our Fees
10. Termination
a. Services may be terminated by us, without cause, at any time.
b. Services may be terminated by you, without cause, by following the cancellation procedures set forth in Section 10(c).
c. Creative Castle Studios may terminate Services at any time, without penalty and without notice, if you fail to comply with any of the terms of this Agreement or the intellectual property protections applicable to these Services.
d. Notice of termination of Services by Creative Castle Studios may be sent to the contact e-mail associated with your account. Upon termination, Creative Castle Studios has the right to delete all data, files, or other information that is stored in your account.
11. ERRORS AND ACCESS TO SITE
YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY AND APPROPRIATENESS OF ALL DATA AND CONTENT WITHIN YOUR WEBSITE; INCLUDING SALES TAX CALCULATIONS, PRODUCT PRICING, AND PRODUCT DESCRIPTIONS, SHIPPING CHARGES, CONTACT INFORMATION, EMAIL COMMUNICATIONS, AND ELECTRONIC PAYMENT PROCESSING. CREATIVE CASTLE STUDIOS WILL NOT BE HELD RESPONSIBLE FOR INACCURATE INFORMATION AND ANY POTENTIAL DAMAGES CAUSED BY SUCH INACCURACIES. YOU FURTHER UNDERSTAND THAT CREATIVE CASTLE STUDIOS MAY NOT MAINTAIN COPIES OF FILES OR DOCUMENTS THAT ARE SENT BY YOU AND THAT YOU ARE SOLELY RESPONSIBLE FOR BACKING UP THIS DATA.
12. Third Party Websites; Third Party Services; No Implied Endorsement
The Site may contain links to other web sites owned by third parties ("Third Party Sites"). Please note that when you click on any of these links, you are entering another website for which we have no responsibility or control. You may also have the ability through the Site to login to accounts that you have for services provided by third parties (“Third Party Services”) or to link accounts for Third Party Services to your Creative Castle Studios account. Creative Castle Studios is not responsible for any activity occurring within Third Party Services, even if logged in through or linked to a Creative Castle Studios account.
You agree that we shall not be responsible for any loss or damage of any sort incurred as a result of your use of any Third Party Sites and/or Third Party Services, whether or not you were linked to or directed to a Third Party Site or Third Party Service through the Site. You acknowledge that Third Party Sites and Third Party Services may be subject to the applicable third party provider’s terms of service, and you are solely responsible for reviewing and complying with any such terms of service. In no event shall any reference on the Site to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party.
13. DISCLAIMER OF WARRANTY
THE SITE, SERVICES AND MATERIALS ARE PROVIDED “AS IS,” “AS AVAILABLE,” “WITH ALL FAULTS” AND WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CREATIVE CASTLE STUDIOS AND ITS LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, NEITHER CREATIVE CASTLE STUDIOS NOR ITS LICENSORS WARRANT THAT ACCESS TO THE SITE, THE MATERIALS AND/OR THE SERVICES AVAILABLE ON OR THROUGH THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DOES KYLE REA PHOTOGRAPHY OR ITS LICENSORS MAKE ANY REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, CURRENCY, QUALITY, COMPLETENESS, USEFULNESS, PERFORMANCE, SECURITY, LEGALITY OR SUITABILITY OF THE SERVICES, THE MATERIALS OR THE SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND YOUR RELIANCE UPON THE SERVICES AND/OR THE MATERIALS IS AT YOUR SOLE RISK. IN ADDITION, CREATIVE CASTLE STUDIOS IS NOT RESPONSIBLE, AND MAKES NO REPRESENTATIONS OR WARRANTIES FOR THE DELIVERY OF ANY MESSAGES (SUCH AS EMAILS, POSTING OF ANSWERS OR TRANSMISSION OF ANY OTHER USER GENERATED CONTENT) SENT THROUGH THE SITE TO ANYONE.
IN ADDITION, YOU ACKNOWLEDGE AND AGREE THAT ANY DATA, INFORMATION, CONTENT OR MATERIALS CONTAINED IN OR MADE AVAILABLE IN CONNECTION WITH THE SERVICES IS NOT INTENDED AS A SUBSTITUTE FOR, THE KNOWLEDGE, EXPERTISE, SKILL AND JUDGMENT TAX, LEGAL OR OTHER PROFESSIONALS. THE SERVICES DO NOT PROVIDE TAX OR LEGAL ADVICE. YOU ARE RESPONSIBLE FOR OBTAINING SUCH ADVICE.
FURTHER, CREATIVE CASTLE STUDIOS AND ITS LICENSORS MAKE NO REPRESENTATION OR WARRANTIES THAT THE SERVICES OR THE MATERIALS OR THE SITE ARE APPROPRIATE OR AVAILABLE FOR USE IN ALL GEOGRAPHIC LOCATIONS. IF YOU USE THE SITE, THE SERVICES OR THE MATERIALS OUTSIDE THE UNITED STATES OF AMERICA, YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS, INCLUDING WITHOUT LIMITATION EXPORT AND IMPORT REGULATIONS OF OTHER COUNTRIES. NEITHER CREATIVE CASTLE STUDIOS NOR ANY THIRD PARTY PROVIDERS, PARTNERS OR AFFILIATES WARRANT THAT THE SITE,ITS SERVERS THE MATERIALS OR THE SERVICES OR ANY E-MAIL SENT FROM THE SITE OR ANY THIRD PARTY PROVIDERS, PARTNERS OR AFFILIATES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
THIS AGREEMENT APPLIES SOLELY TO THE SITE. AS PART OF THE SERVICES PROVIDED TO OTHER CREATIVE CASTLE STUDIOS USERS, WE HOST WEBSITES FOR CERTAIN THIRD PARTIES (“THIRD PARTY SITES”). THIRD PARTY SITES INCLUDE CONTENT GENERATED BY THIRD PARTIES AND ARE NOT UNDER THE MANAGEMENT AND CONTROL OF KYLE REA PHOTOGRAPHY. CREATIVE CASTLE STUDIOS IS NOT RESPONSIBLE FOR SUCH THIRD PARTY SITES, INCLUDING WITHOUT LIMITATION, THE ACCURACY, SUFFICIENCY, CORRECTNESS, RELIABILITY, VERACITY, COMPLETENESS OR TIMELINESS THEREOF, ANY LINK CONTAINED THEREIN, OR ANY CHANGES OR UPDATES THERETO, OR ANY GOODS OR SERVICES SOLD THEREON. YOUR ACCESS OR USE OF ANY THIRD PARTY SITE IS GOVERNED BY THE TERMS APPLICABLE TO SUCH THIRD PARTY SITE. THE HOSTING OF ANY THIRD PARTY SITE BY CREATIVE CASTLE STUDIOS DOES NOT IMPLY AN ENDORSEMENT THEREOF BY CREATIVE CASTLE STUDIOS, OR OF THE PROVIDER OF SUCH CONTENT OR SERVICES, OF ANY THIRD PARTY SITE.
14. LIMITATION OF LIABILITY
WE ARE NOT LIABLE TO YOU OR ANY OTHER PERSON FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY PUNITIVE, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY PERSONAL INJURY, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR COMPUTER OR OTHERWISE) ARISING FROM OR IN CONNECTION WITH USE OF THE SITE, THE SERVICES, THE MATERIALS, YOUR CONTENT, THE COMMERCIAL PRODUCTS OR ANY THIRD PARTY USER GENERATED CONTENT AVAILABLE ON OR THROUGH THE SITE, WHETHER UNDER A THEORY OF BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, MALPRACTICE OR OTHERWISE, EVEN IF CREATIVE CASTLE STUDIOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU HEREBY RELEASE CREATIVE CASTLE STUDIOS AND HOLD CREATIVE CASTLE STUDIOS AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, LICENSORS, AND THEIR OFFICERS, DIRECTORS, TRUSTEES, AFFILIATES, SUBCONTRACTORS, AGENTS AND EMPLOYEES, HARMLESS FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND AND NATURE (INCLUDING, WITHOUT LIMITATION, ACTUAL, SPECIAL, INCIDENTAL AND CONSEQUENTIAL), KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SERVICES, MATERIALS, SITE, YOUR CONTENT, COMMERCIAL PRODUCTS OR ANY THIRD PARTY USER GENERATED CONTENT AVAILABLE ON OR THROUGH THE SITE. YOU HEREBY WAIVE THE PROVISIONS OF ANY STATE OR LOCAL LAW LIMITING OR PROHIBITING A GENERAL RELEASE.
15. EXCLUSIVE REMEDY
IN THE EVENT OF ANY PROBLEM WITH THE SITE, THE SERVICES, THE MATERIALS, YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY IS TO CEASE USING THE SITE, THE SERVICES AND THE MATERIALS. UNDER NO CIRCUMSTANCES SHALL CREATIVE CASTLE STUDIOS, ITS AFFILIATES, OR LICENSORS BE LIABLE IN ANY WAY FOR YOUR USE OF THE SITE, THE SERVICES, THE MATERIALS, YOUR CONTENT, THE COMMERCIAL PRODUCTS OR THIRD PARTY USER GENERATED CONTENT AVAILABLE ON OR THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS, ANY INFRINGEMENT OF THE INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS OF THIRD PARTIES, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR RELATED TO, THE USE OF THE SITE, THE SERVICES, THE MATERIALS, YOUR CONTENT, THE COMMERCIAL PRODUCTS OR ANY THIRD PARTY USER GENERATED CONTENT AVAILABLE ON OR THROUGH THE SITE. Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the exclusions set forth above may not apply to you.
16. Termination/Exclusion
We may modify, replace, refuse access to, suspend or discontinue the Services, partially or entirely, or add, change and modify prices for all or part of the Services for you or for all our users at any time and in our sole discretion. All of these changes shall be effective upon their posting on the Site or by direct communication to you unless otherwise noted. We further reserve the right to withhold, remove and or discard any content available as part of your account, with or without notice if deemed by us to be contrary to this Agreement. For avoidance of doubt, Creative Castle Studios has no obligation to store, maintain or provide you a copy of any content that you or other users provide when using the Services.
17. Indemnification
You agree to indemnify, hold harmless, and defend Creative Castle Studios and its licensors, suppliers, officers, directors, employees, agents, affiliates, subsidiaries, successors and assigns (collectively "Indemnified Parties") from and against any and all liability, loss, claim, damages, expense, or costs (including but not limited to attorneys' fees), incurred by or made against the Indemnified Parties in connection with any claim arising from or related to (i) your use (or anyone using your account’s) use of the Services, the Site or the Materials, (ii) your Content, or (iii) any Commercial Products you offer on or through the Site or using our Services. This includes, but is not limited to, any breach or violation of this Agreement by you or anyone utilizing your account. You agree to fully cooperate at your expense as reasonably required by an Indemnified Party. Each Indemnified Party may, at its election, assume the defense and control of any matter for which it is indemnified hereunder. You shall not settle any matter involving an Indemnified Party without the consent of the applicable Indemnified Party.
18. Amendments
We reserve the right, in our sole discretion, to modify or replace any part of this Agreement at any time, effective upon the date of the change. In the event of any such change, we will post a notice on the Site that we have changed this Agreement. If you have a Creative Castle Studios account, we may (but are not required to) provide you with notice via the email address that we have on file for you that we have changed this Agreement. You and we both understand that sometimes there are issues with email communication. We are not responsible if any email notice gets caught by your SPAM filter and you do not see it, if you have given us the wrong email address (or failed to update your address) or if there are other communications issues that prevent email from reaching you. Therefore, we encourage you to frequently visit this page periodically to monitor any changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes.
We may also, in the future, offer new services and/or features through Site (including the release of new tools and resources). For the avoidance of doubt, such new features and/or services shall be subject to the terms and conditions of this Agreement.
19. Disputes
The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of the state of California without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of the United States of America. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Los Angeles, California, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
20. Privacy
We encourage you to read the Privacy Policy, and to use the information it contains to help you make informed decisions. Please also note that certain information, statements, data and content (such as photographs) which you post to the Site are likely to reveal your gender, ethnic origin, nationality, age, and/or other personal information about you. You acknowledge and agree that your submission of such information is voluntary on your part. Further, you acknowledge, consent and agree that we may access, preserve, and disclose your registration and any other information you provide if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary in our opinion Disclosures of user information to third parties are further addressed in the Privacy Policy.
21. Other
You acknowledge that a violation or attempted violation of any of this Agreement will cause such damage to Creative Castle Studios as will be irreparable, the exact amount of which would be impossible to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that Creative Castle Studios shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by you, or your affiliates, partners, or agents, as well as to recover from you any and all costs and expenses sustained or incurred by Creative Castle Studios in obtaining such an injunction, including, without limitation, reasonable attorney's fees. You agree that no bond or other security shall be required in connection with such injunction.
In no event shall you be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of Squarespace, the exploitation of any advertising or other materials issued in connection therewith, or the exploitation of the Site or any content used or displayed through the Site.
22. Warranty on Items Purchased
If receiving an item that is damaged in the mail recently purchased from www.CreativeCastleStudios.com, you must notify us immediately and send the item back without further additional damage done within 7 business days. We will not be responsible for any postage on returned items. All items are subject to a 20% restocking fee.
23. Miscellaneous
a. If any portion of this Agreement is found to be unenforceable, the remaining portion will remain in full force and effect.
b. If we fail to enforce any of this Agreement, it will not be considered a waiver.
c. Any amendment to or waiver of this Agreement must be made in writing and signed by us.
d. You will not transfer any of your rights or obligations under this Agreement to anyone else without our prior written consent.
e. All of our rights and obligations under this Agreement are freely assignable by us in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
f. This Agreement does not confer any third party beneficiary rights.
g. A printed version of this Agreement and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Customer Service - Dragon Acoustics
Shipping
In order to assist our customers, we've decided to allow every single acoustic foam order no matter how large or small to always be $14.95 shipped FedEx, which is the minimum it costs for us to ship out any items. This essentially means the more you purchase, the more you save. Acoustic Foam generally takes 8-12 business days to arrive after order.
For electronics, home decor or accessories please allow from 10-20 business days to receive items as we work with various manufacturers that come from all over the world.
Shipping Acoustic Panels or Wood Diffusion may vary in time to arrive depending on where we are shipping to. They also may vary in shipping costs depending on size and weight.
Return Policy
In order to file a warranty claim or return, you absolutely must have the original packing slip and receipt that is paired with your shipped order. Any product you are returning must be "like new" in exactly same manner as shipped (factory condition) for eligibility to return items. Inclusion but not limited to these elements: odors, stains, cracks, trimming, punctures or tears. Our guidelines for returning are below:
Guarantee of Return:
The effective date of the return guarantee starts at the time of the shipping date of the product or, if in store pickups, the day of pickup. The product must be exactly like it was in factory condition and any alterations what-so-ever to the product will void the product of warranty or guarantee of return. Any product you are returning must be "like new" in exactly same manner as shipped (factory condition) for eligibility to return items. Inclusion but not limited to these elements: odors, stains, cracks, trimming, punctures or tears.
We we ship a product to you and it returns to our shipping facilities, the customer is responsible for all shipping costs involved, including offering us a correct shipping address and paying the cost of that shipping. If an item is shipped back, this will incur a second shipping cost which may exceed the original deal of $14.95 which is included with all initial pre-tax sales. Payment for shipping must be made ahead of time before the item is to be shipped (first time or additional times). If the product is purchased either online or at a physical store location and then shipped back to our store location, the customer is responsible for shipping costs. If the customer purchases a product in a physical store location and then returns the item to the store, there will be an undisputed 25% restocking fee. It should be noted that due to the way the foam is manufactured, it is normal to see slight imperfections which will not cause effects in the performance of the product overall. This is normal in the process of manufacturing the foam and should not be looked at as a reason to return the item.
Warranty Approval
After we accept a return policy, the product has three weeks (21 total days) of the pick-up date or shipping date to be physically in hand at our shipping facilities.
We do not accept any warranty or returns based off any other manner than what is listed below:
Incorrect Order:
If for some reason you have not received the proper products you have ordered, please contact us (using the contact page) and we'll fix the mistake for you. If this is the case, Dragon Acoustics will cover all ground shipping & handling costs. Since we have so many various orders with different combos, colors and requests, it is essential you directly contact us about this matter before making a return so we can resolve it with resilience. It may be possible that we only need to ship back a fraction of the overall order instead of having a whole shipment needing replacement. We want the most cost effect, simple and positive outcome for our customers when it comes to satisfaction of our customer service. We cannot ship out any replacement products unless the customers items are already placed in the mail back to our shipping facilities with a receipt for shipping as proof. Always make sure when returning an item in a case like this, that the item is returned in factory condition otherwise we cannot replace the item or issue a refund.
In case of confusion, we use ground shipping via FedEx for all replacement products.
Defected Items
If your item that was shipped was a correct order but has a defected item within it, it must be in our shipping facility possession within 21 calendar days of the items ship date in order to properly make a request for an exchange or return. The customer will have the responsibility of paying for shipping and handling costs to our shipping facilities and from our shipping facilities.
Returns that have been Authorized
If the customer returns an item to our shipping facilities that has no problems on our end, the product will be subject to a 25% restocking fee and the customer will be responsible for all the shipping and handling costs incurred in the return of the item. The product must be in mint condition to be accepted for returns.
Exchanges that have been Authorized
If we authorize an exchange, the customer will be responsible for all the shipping and handling costs to and from our shipping facilities. The product will not be exchange if it is not in factory mint condition.
The Foam's Scent
On frequent occurrence, the new foam will have a "factory fresh" smell to it as it's cut and stored with several other pieces of foam in the same area. This smell is usually only present in brand new foam. This smell does not make it ineffective for soundproofing purposes in any way, shape or form. The smell will subside over time when it has the opportunity to be aired out. Sometimes people don't notice a scent, sometimes they do. Either way, it will usually be gone within about two weeks of airing out. Since this is normal to have a fresh scent, it is not means to return the item as a defect and if it is shipped anyway, the customer is responsible for shipping and handling costs to and from our shipping facility as well as being subject to a 25% restocking fee. The item must also be in factory fresh mint condition as it was shipped to them in order for it to be accepted for a return.
Making a Return
Any products sent back for returns or warranty claims must be paired with the original receipt sent with the packing slip on the package for us to accept your order. All items we approved for returns need to be at Dragon Acoustics shipping facilities within 21 calendar days from the shipping date. Please email us with the information: Name, Phone Number, E-Mail address, Invoice Date, Invoice # and the date you are going to return the item or the photo with tracking number on receipt. Once the item has arrived at our shipping facilities, it will take about two weeks (14 days) for the order to be processed.
The customer must pay for shipping and handling costs to Dragon Acoustics shipping facilities If the foam is defective before the ending of the warranty, which can sometimes cost upwards of $99. Dragon Acoustics only ships using ground shipping and is not responsible for the actions of the delivery service in terms of mishandling, misplacement or lost or stolen items.
Frequently Asked Questions - FAQs
Below are frequently asked questions we'd love to answer for you but if you don't see what you're looking for, feel free to ask us your questions by using the contact form on our website.
Can you please explain what a privacy policy is?
Sure! We will keep all information regarding the store except for credit card information which only gets used at the time of purchase. We do not share the information with other third parties for any commercial use.
How safe is using my credit card on your website?
Very safe! Our store is via Shopify which follows all legal government rules in order to protect your credit card information with the upmost care. We will never see your credit card information either.
What's the average shipping & handling time for me to receive my order?
After the time we receive your online order it takes about 3-5 business days to process. Then we ship the package via FedEX Ground which usually takes about 5-6 business days from the time shipped to reach your address.
What are your accepted types of payment?
The types of payment that Dragon Acoustics accepts is Mastercard, VISA, Discover and AMEX. We can also do wire transfers on extremely large orders however we cannot ship any item until the money is in our account.
What states do you charge sales Tax?
Only in Michigan & California do we charge sales tax. All other states we do not charge sales tax.
Can you please describe open and close cell foam?
Sure! The difference between open and closed cell foam is that the open-cell foam has cell open to each other where as the closed-cell foam's cells are similar to tiny bubbles and closed off to each other.
Is it ok to wash my products?
We would absolutely not recommend that as it can damage the material thus causing it's effectiveness to be diminished. If you absolutely need to clean a few specs or stains off your product, it is possible to use a soft cleaning material meant for that type of product giving it plenty of time to dry before using it. Dragon Acoustics wants to remind you that we don't recommend any of these scenarios and if the product is ruined in the process, it will void an warranty and we cannot accept it as a return.
Where do you ship?
We ship anywhere in the continental USA (excluding Hawaii, Alaska and Puerto Rico, which will cost more for shipping.
Disclaimer & Terms of Service
Please Note >> Always open your products as soon as possible when shipped to you because if left in the packaging for more than two weeks (14 days) it can lose it's natural shape which would cause deforming. If this happens, it is the customers responsibility and not Dragon Acoustics We will not accepted returns or exchanges if the merchandise is warped due to being left in the package too long.
Changes to Prices, Availability & Shipping are always subject to changes without notice. We reserve the right to make any changes to our services, merchandise, photos, wording, content visual or audio and to fix any technical errors that may occur on the website as we deem fit. Any item you have ordered that may have a different price, we will hold the item and let you know about the price increase before shipping as a confirmation from the customer.
Please always make sure to use the correct shipping address that matches your credit card when using the billing option so we can match the information with what we have on film. Any invalid information will be the responsibility of the customer and may take the order longer to be shipped.
Any shipments that are late or delayed caused by mis-information of the customer at the time of purchase is the responsible for the customer. If extra costs are incurred, it will be the responsibility of the customer to pay for those costs.
Suggestions that Dragon Acoustics has made in any of our policies or this text are merely suggestions. Dragon Acoustics and it's employees will always try to help you out any way we can without cause for liability and suggest products that go well with our own products. However any third party products we don't sell are not of our liability and anything that happens with them is under the customers own discretion. Dragon Acoustics will accept no liability for any items we have suggested that don't work out perfect the way the customer has imagined or causes damage to the product. Since it is a suggestion, there are always variables to consider so we can never 100% know the outcome, which is why it is considered a suggestion.
Errors regarding photos, videos and text may sometimes be inaccurate, even though we do our best to display our business with the upmost professionalism and attention to detail. If you notice any inaccuracies within the site, feel free to contact us using the contact form in the website.
Dragon Acoustics is not liable for any person that causes any incidental or consequential damage, loss or liability using our products even if we have been informed or have informed you (the customer) of the product. All our products are sold "as is" and we do not issue warranties for quality performance. Dragon Acoustics does not control the website platform (Shopify) so we do not control whether or not viruses can get in, although we are assured by Shopify that it protects against online viruses. Dragon Acoustics disclaimer doesn't affect whether or not a warranty is effective, if one is issued. Under no circumstances will Dragon Acoustics total liability to you for any or all damages, losses or causes of acton (in any cases) exceed what the customer originally paid, for any merchandise specifically ordered by the customer.
We reserve the right to refuse service or sales to anybody at anytime.